Effective: February 1, 2026
Last Updated: February 1, 2026

At Aqua Rich Cosmetics, your satisfaction is our priority. This Refund Policy outlines our process for returns, refunds, and exchanges for products purchased through www.aquarich.net. By ordering, you agree to these terms.

  1. Eligibility for Refunds
  • 30-Day Return Window: Unopened, unused products in original packaging with all seals intact.
  • Defective/Damaged Items: Products arriving damaged or defective (notify within 7 days with photos).
  • Wrong Item Shipped: Items not matching your confirmed order.

Non-Refundable Items:

  • Opened or used skincare products (hygiene/safety policy).
  • Custom or personalized orders.
  • Final sale items (noted at quote/order confirmation).
  • Shipping costs (one-way return shipping on customer).
  1. Return Process
  2. Request Authorization: Email ten.hcirauqaobfsctd-73881d@troppuswithin 30 days of delivery with:
    • Order number (from quote confirmation).
    • Reason for return.
    • Photos of product/packaging (for defects).
  3. Receive Return Instructions: We’ll provide a Return Merchandise Authorization (RMA) number and address.
  4. Ship Back Promptly:
    • Use trackable shipping.
    • Return within 14 days of RMA.
    • Customer pays return shipping (unless our error).
  5. Refund Issued:
    • Processed within 7 business days of receipt/inspection.
    • Credited to original payment method.
    • No cash refunds.
  1. Refund Amounts

Scenario

Refund Includes

Exclusions

Full Return

Product value (per quote)

Shipping fees, return shipping

Defective/Damaged

Product value + original shipping

Return shipping (we reimburse if our error)

Wrong Item

Product value + original shipping

Return shipping

Partial Return

Value of returned items only

Shipping fees
  1. Exchange Policy
  • Same Product Replacement: Available for defects/size issues (same shipping rates apply).
  • Different Product: Treated as new quote/order.
  1. Shipping Delays
  • No refunds for shipping delays beyond our control (customs, carrier issues).
  • Track orders via confirmation email.
  1. International Orders
  • All duties/taxes non-refundable.
  • Import restrictions: Customer responsible for compliance.
  1. Pre-Order/Backorder Refunds
  • Full refund available before shipment.
  • No refunds after processing/shipment.
  1. Contact Information

Aqua Rich Cosmetics
c/o Nims Incorporated Concept
5900 Balcones Drive Ste 100, Austin, TX 78731, USA
Email: ten.hcirauqaobfsctd-56651a@troppus
Phone: +1 862-459-5482

Response Time: 24-48 hours.