FAQs
Products & Ingredients
Formulated in Seoul by J.J Trading Korea using premium dermatological science for deep hydration, brighter complexion, and all skin types.
Yes, our gentle formulas are designed for all skin types including sensitive, oily, dry, and combination skin.
Our products are cruelty-free and formulated without animal testing. Vegan status varies by variant — check product pages.
Yes, layer body wash → lotion → oil and face cream for complete hydration routine.
Cool, dry place away from direct sunlight; use within 12 months of opening.
Ordering and Pricing
Custom quotes ensure best pricing for your location, quantity, and needs — request via contact form.
Click the call for price on product pages and sms or call the number revealed, or email ten.hcirauqa@selas with product name and shipping address.
Yes, contact ten.hcirauqa@selas for B2B pricing and minimum order quantities.
No minimum for retail; wholesale quotes available upon request.
Quotes exclude taxes/duties — added at checkout based on your location.
Shipping & Delivery
Worldwide including Nigeria, US, Europe, Asia via USPS/DHL/FedEx.
Calculated at checkout based on location, weight, and speed — no free shipping.
1-15 business days standard; express options available.
Yes, tracking number sent via email after shipment.
Customer responsible for duties/fees; contact local customs office.
Returns & Refunds
15 days for unopened products in original packaging.
No, due to hygiene/safety regulations.
Email ten.hcirauqa@troppus with order details and photos.
Customer, unless our error (damaged/wrong item).
Free replacement or refund within 7 days — send photos.
